If you are using Windows 7 and are unable to access Virtend™ your systems does not support the latest SSL (TLS) updates from Microsoft. The PCI Data Security Standard (PCI DSS) has set a deadline of June 2018 for disabling older versions of SSL and TLS 1.0.
Although we don’t process financial transactions on our site we do keep up with encryption standards. We have disabled TLS 1.0 to ensure that Virtend™ is secure!
These steps are intended for people that have some technical knowledge. This includes updating systems, applying patches, and updating the registry of your computer.
You may need to get help from your IT group if you are not comfortable doing this update on your own.
You can update your Windows 7 by following the instructions here:
There are two steps in the Microsoft article to install support for TLS 1.1 and TLS 1.2.
- First, apply the HotFix: http://www.catalog.update.microsoft.com/search.aspx?q=kb3140245
- Update your Registry. See the Microsoft instructions (link above) and search for “Easy Fix” to find the Download button.
Once both these two steps are completed:
1) apply the HotFix
2) update the Registry using the Easy Fix. You will need to update an additional registry setting or install Virtend™ again.
Enable Virtend™ to use TLS 1.1
- Step 3 can be done two different ways.
Either Download and install the following registry patch: Win7TLS1.1.reg
(checksum sha1: 50bd4325b6ac9eeca37a12d21cb25fa0f35ee72d md5: b5baeb2afc222b8a928d92e3d0926993)
To install this registry patch on Windows 7 only, double-click on the file, if you see any errors you may need to right-click on the downloaded file and select Run As Administrator.
Or you can also download the Win7 install for Immersive Virtend™ version 1.6.27 from here: 3DICCTerfInstallWin7.exe
To install Virtend™ run the installer, if you see any errors you may need to right-click on the installer after you download it and select Run As Administrator.
Virtend™ is not the only program you will have issues with once providers start disabling TLS 1.0 so this is a good thing for you to do to avoid problems using Windows 7 in the future.
