Personal Share Shows Black Screen

We had some reports of a personal share showing only a black screen.  This can also be accompanied with other programs like your snipping tool in windows capturing only a black screen.  The problem appears to be caused by a new program called Trusteer Rapport.  You can fix this problem by allowing Screen Capturing.

Open your Trusteer Rapport console.  Click on the dashboard.  Press the arrow at the lower right.

rapport arrow.JPG

Under Security Policy press Edit Policy.  Change “Block Screen Capturing” to Never.  You should now be able to share a window inside Terf™ again.  You should now be able do page grabs again too.